Upstream PS aims to create an environment whereby everyone in the business is engaged in improving process efficiency and customer satisfaction.
Our seven quality management principles which provide the framework to guide our business towards continuous improved performance are:
- Safety is always our top priority;
- Customer Focus;
- Engagement of our people;
- Evidence-based decision making;
- Innovation; and
- Relationship Management
Upstream PS has established an environment where proactive quality systems are effectively integrated into all aspects of the business. We define quality as conformance to customer requirements; establishing a common framework and governance system to provide value-added materials and services, first time, every time, on time.
Our Integrated Management System is the foundation of our business; it is the driver for continuous improvement.
Upstream PS currently maintains an independent certified management system to ISO 9001: 2015 Quality Management System requirements.